At
Simo Casino , we have gathered together Frequently Asked Questions for your
convenience. However, if you have additional questions, please contact
us anytime.
Gambling online for real money is legal in most countries. However, there
are some countries that do not allow online gambling. You must abide by
the applicable laws in your jurisdiction. To play for real money you must
first agree to our Terms and Conditions.
Does your company have a license to operate gambling software
Simo Casino
is legally licensed to operate by the government of Curacao.
What age do I have to be to play
To play for real money you must be at least 18 years of age. In some jurisdictions
you may have to be older and you must abide by the applicable laws in your
jurisdiction. If you are not of legal age you can practice and participate
in all games where real money is not involved
Do I have to pay taxes on my winnings
It is your responsibility to find out what the tax implications are in your
jurisdiction. Every country has different tax laws and it is up to you to
pay the appropriate taxes in your winnings.
How do I get started
Your first step is to create an account. Once you have created an account
you will need to deposit money into your account. Once you have money in
your account you can download the software, play our Play Now java games,
bet on your favorite sports, create a Fantasy Leagues team or play games
head to head with other players.
What is my PIN and why do I need one
Your PIN is your Personal Identification Number. This number is required
for you to be able to withdraw any funds. Your PIN is sent via regular mail
the second you make your first deposit. You should receive your PIN within
five to seven business days of making your first deposit.
We
require you to have a PIN mailed to you for security reasons. The most
important aspect of your gaming account is to ensure the highest level
of security. We want to be sure that your money is always safe. Only you
should ever know your PIN. We do not send it via email because email can
be an insecure medium.
Why can I only withdraw money via checks
Some credit card companies do not allow money to be refunded back to the
card directly. In general this practice is frowned upon by the credit card
companies. We want our system to be fair, legitimate and work well with
all involved parties and credit cards are a major part of doing business
on the Internet.
How do I know the cards are being dealt fairly
We have gone to the extremes to make sure all of our games are played out
as randomly and fairly as possible. All of our casino games adhere strictly
to the gaming regulations of Nevada.
Using our proprietary
random number generation technology, Kryption T, we can confidently say
that all cards are dealt randomly and fairly. To get our random numbers
we measure the decay of a radioactive element and then render those numbers
through a software algorithm. This produces numbers that are as close
to true random numbers as possible.
Why do I have to upgrade my software periodically
We periodically update our software. We have created a system that allows
us to dynamically update your software. When you first connect to our server
through your software we detect your software version to make sure you are
using the most up to date version. If you are using an older version we
update your software to the newest version to maximize your playing experience.
If there are any large-scale changes, such as multiple new games, we will
send you a new CD that contains the newest version of the software.
What is Free Money
Free Money is the currency we use when you are awarded any type of bonus
money. Bonuses can be earned when you make a deposit, through redeeming
your Player Rewards points, or by spinning the treasure hunt 'O' Free Money.
Free Money cannot be withdrawn from your account. As
you play any of our games your Free Money balance will be used along with
your real money at a ratio determined by the casino and sportsbook manager.
Please consult the bonus section of the site for rules on free money or
contact
support@simocasino.com
. Please note that all bonuses and the rules of play for the free
money is offered at the discretion of the casino management and bonuses
and rules may change from time to time.
* Free Money can not be used in Craps and Roulette.
What is Player Rewards
Player Rewards is the name of our rewards program as well as the name of
the points you earn as you play our casino games. Each game gives you a
different number of points that you can use to redeem for cash and prizes.
To learn more about Player Rewards or to redeem your Player Rewards points,
click here.
Who do I contact when I have questions or problems
If you are having any problems with your account or your software, contact
customer service at:
